Friday, 22 January 2010

EAT generosity.

Monday 18th January: Walk into newly opened EAT. 'Grande, Skinny Latte to go please'. Lady next to me, noticing I was about to pay 'Do you not have a free-coffee voucher? Here use mine, I'll get another on the way out'. 'Thank you very much', I answer politely. Make some lame joke and we both smile politely. My coffee is made, and I sidle out, aware that the voucher is probably only valid for small, normal coffees, and not big lattes. FREE coffee.

Thursday 21st January: Three days later, walk into now fairly eastablished EAT. Me - 'Grande, Skinny Latte to go please'. Same lady that served me three days earlier passes on order, then sidles off to make someone's large porridge with banana and syrup. I get £2.15 out of purse to pay. Same man who made coffee for me three days earlier, makes coffee for me. I'm annoyed that lady hasn't returned to her till to take my money, and is just standing around idly (I haven't got time to be waiting around - I'm probably late for work). About to leave my money on counter when coffee-maker man says to me, 'No charge for you, lady'. I make a slightly puzzled face, but pocket money, take coffee (and three sachets of sugar to make my porridge when I get to work) and leave. FREE coffee.

Friday 22nd January: Today, walk into EAT near my office. Select Cheese baguette and diet coke. Me - 'Just these please and a chocolate muffin'. Manager calls for chocolate muffin. Pay for items on card. Walking away, realise he did not charge me for the muffin. FREE muffin.

Total result of a week.

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